index
This guide provides troubleshooting information regarding Lightning Review.
Installation and Version Upgrade
- Lightning Review installation fails
- Lightning Review may fail to launch after updating from Windows 10 to 11
Licensing
- Unable to edit due to "Offline authentication failed" message
- Error message indicating invalid license displayed
Conducting Reviews
- System error occurs when outlining files on the cloud
- Only some review files are displayed in "Workspace Folder Reviews"
- Unable to edit due to "○○ is opening this review file" message, even though no one has it open
- Review comments disappeared while the review file was shared
- The review file size became too large
- An error occurs when opening an Excel file from the outline tree